Frequently Asked Questions

Checkout

Why am I being charged tax?
Items sold on theshirtfashion.com and shipped to locations in the US may be subject to tax depending on territory.

What does final sale mean?
Final Sale means that item cannot be returned for a refund, exchange or store credit, no exceptions. Final Sale items have final sale messaging on the product page and in your cart.

What are your coupon or promo code policies?
Promo codes exclude sale items, gift cards, Dress of the Month Club subscriptions, and Catch of the Day. Only one promo code can be used per order. Discount cannot be retroactively applied to previous orders. Reward points cannot be stacked or used in combination with an existing promo code.

What does Package Protection cover?
Package Protection covers all order shipments from Unique Vintage to the shipping address on the order. Coverage includes; packages lost in transit, missing or damaged items, misdelivered packages based on the address given on the order. Package Protection does not cover the shipment of returns.

Emoji Use
Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able process your information. To avoid any order issues or delays please refrain from using emoji’s in your information during the checkout process.

Accounts & Rewards

How do I earn rewards for my orders?
You become a member of our Devoted Darling program as soon as you create an account. Any orders placed with your account will earn you points. Please make sure that you are always signed in, and use the same account.

What are my reward points?
If an order is placed without an account points will not be earned. Only orders with active accounts will be issued points.

I have mulitple accounts under different emails, can you merge my points?
Accounts cannot be combined. Each account will have their respective points issued for each order that has been placed under that email. We recommend that you only use the account that you want to keep using.

My points expired, can I get them back?
Points expire within 1 year of inactivity on your account. After they expire they cannot be reactivated.

I claimed two different rewards, can I use them in one order?
Customers are only allowed to use one special promotion at check out. You won’t be able to use multiple discounts at checkout. It is best that you only claim one reward at a time, as you will not be able to use multiple reward codes.

If you have already claimed two codes, you can use one and the other will be emailed to you for future use and won’t expire for 6 months.

I used a reward code on an order I’m returning, will I get my reward code back?
Yes, after your return is processed your points will be adjusted within 30 days.

Does my reward code that I claimed expire?
Yes, reward codes expire within 6 months of being claimed.

How can I earn loyalty points?
https://www.theshirtfashion.com/pages/loyalty-program

Why did I not get any points for reviewing a product?
After a purchase is made we will send you an email to review your products purchased. Reviewing products through this email will be the only way to earn points for your review. Points will not be recognized any other way.

How do I redeem my points?
The easiest way to redeem your points is at checkout. Under the coupon section we will have a reward section for you to select from. It will automatically claim your code, and apply to your order. If you leave the check before completing your order, an email will be sent to you with the reward code to use at a later date. You have 6 months to redeem that code.

How do I unclaim my reward code, and get my points back?
After you have claimed your reward, it cannot be done. You will have 6 months to use that code on a future purchase.

How do I register my birthday to receive my birthday points?
You can update your birthday under your reward dashboard. You must be logged in to be able to access this. Once in your account, you will click on earn points, and our reward pop up will appear. It will have a birthday section, where you can input your birthday. You must register your birthday 30 days before your birthday in order to receive points.

Why can’t I use my reward code, and a discount code?
Customers can only use one special savings at checkout. We usually recommend using the code that gives you the most savings.

Orders

Can I cancel my order?
In order to fulfill orders as quickly as possible, orders are processed right away and unable to be canceled or modified.

Can I remove/add an item to my order?
Once an order has been placed, no changes can be made to the items purchased.

Can I change my shipping address?
Yes, we can update your address, as long as your order has not been shipped. This is time sensitive and will require that you contact our customer service immediately to see if an address update is still an option. We will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed.

Items in my order went on sale or promotion after my order was placed, will you price match?
Orders are processed right away and are unable to be modified, so discounts or promotions cannot be applied to previously placed orders.

How can I track my order?
After an order has been shipped you will be emailed a tracking number. If you have an account, you can also sign in to get your tracking information as well.

I received a damaged item, what do I do?
If you receive a damaged item please submit a picture of the damage to support@monstmalls.com within 48 hours of receiving your order. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.

If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.

I received a wrong item, what do I do?
If you received an item that you did not order, please submit pictures to support@monstmalls.com of any labels that are on the outside bag or shoe box. Once we receive your pictures, an agent will be able to assist you.

I’m missing an item from my order, what can I do?
If you are missing anything from your order please email our customer service at support@monstmalls.com, include your order number and the name or item number of the item that is missing from your shipment.

Why am I not offered free shipping at checkout?
Free Shipping is available to all orders with a subtotal of $150 or more after any promo codes have been applied. Shipping and taxes do not qualify.

Please return to the address below.

12100 Wilshire Boulevard,Los Angeles,CA 90025, United States

Brick & Mortar Retail Store
Our brick and mortar store closed as on October 29, 2023.